Post by Honolua Wave Hunter on Jan 15, 2016 20:11:10 GMT -6
Moultrie customer service!!!!!!
Well Dang it I have a total of probably bunch of Moultrie's top of the line camera the Panoramic 150 and 150i. They are like $260 each. I also have a few of their low end A-5 cameras. I have many of their feeders and a card reader as well. In short we have a lot of money tied up in Moultrie products.
We have had some issues with a couple of the 150i's this week and i know they are mostly out of warranty...but just barely. I was disappointed to learn that they no longer do repairs on their cameras as of just a few weeks ago and was faced with the idea of having a few expensive paper weights. That's not a good feeling at all.
Over the years I have called them at least 10-12 times to trouble shoot camera or feeder issues right from the woods. I called them and spoke with a Glenda Kyzer in their customer service. She listened patiently and when I was done she:
1.) She said SORRY
2.) Immediately took ownership of my problem and said she would try give me some options.
3.) She Actually did offer me some options. One camera was still covered under warranty and so that was an even swap. One camera was out of warranty and she offered me any cam in the line up for half price (I chose the 1100i). The third camera was an old Generation 1, A-5 that was out of warranty coverage as well. With that one she offered to replace it with a generation 2, A-7.
When I asked to speak with her boss, Melissa Pierce, She repeated the apology I had already heard from Ms. Kyzer, and I could tell was genuinely appreciative for my business. I was truly humbled by Ms. Pierce's professionalism and commitment to Customer Loyalty. She explained that Moultrie had previously outsourced the customer service and recently brought it in house because they understood the value of their employees having a vested interest in the customers that ultimately drive the business.
I have heard a lot of guys bashing the customer service of Moultrie lately. My experience couldn't have been better. I don't believe that the president would have been given better service.
The CS Agent Glenda provided what could be used as a text book model in any College marketing Class, and the supervisor only reinforced an already positive experience.
If you haven't dealt with them recently you should give them another try...you won't be disappointed.
Well Dang it I have a total of probably bunch of Moultrie's top of the line camera the Panoramic 150 and 150i. They are like $260 each. I also have a few of their low end A-5 cameras. I have many of their feeders and a card reader as well. In short we have a lot of money tied up in Moultrie products.
We have had some issues with a couple of the 150i's this week and i know they are mostly out of warranty...but just barely. I was disappointed to learn that they no longer do repairs on their cameras as of just a few weeks ago and was faced with the idea of having a few expensive paper weights. That's not a good feeling at all.
Over the years I have called them at least 10-12 times to trouble shoot camera or feeder issues right from the woods. I called them and spoke with a Glenda Kyzer in their customer service. She listened patiently and when I was done she:
1.) She said SORRY
2.) Immediately took ownership of my problem and said she would try give me some options.
3.) She Actually did offer me some options. One camera was still covered under warranty and so that was an even swap. One camera was out of warranty and she offered me any cam in the line up for half price (I chose the 1100i). The third camera was an old Generation 1, A-5 that was out of warranty coverage as well. With that one she offered to replace it with a generation 2, A-7.
When I asked to speak with her boss, Melissa Pierce, She repeated the apology I had already heard from Ms. Kyzer, and I could tell was genuinely appreciative for my business. I was truly humbled by Ms. Pierce's professionalism and commitment to Customer Loyalty. She explained that Moultrie had previously outsourced the customer service and recently brought it in house because they understood the value of their employees having a vested interest in the customers that ultimately drive the business.
I have heard a lot of guys bashing the customer service of Moultrie lately. My experience couldn't have been better. I don't believe that the president would have been given better service.
The CS Agent Glenda provided what could be used as a text book model in any College marketing Class, and the supervisor only reinforced an already positive experience.
If you haven't dealt with them recently you should give them another try...you won't be disappointed.